How Global Partners turned its experts into training creators

Global Partners' Learning and Development team trains everyone from store associates to terminal crews to the finance staff at headquarters. Today, twice as many people outside L&D build that training in Clueso as inside it, and the food safety course every new food handler takes covers the same essential subjects in half the time, focused on what their stores actually serve.

The team didn't add headcount to get there. Subject-matter experts now record their own training, and L&D polishes it before it ships.

What is Global Partners?

Global Partners LP is a Fortune 500 energy company. It distributes gasoline, diesel, and other fuels, runs a network of bulk fuel terminals, and operates convenience stores and gas stations.

Dan Wood is Director of Learning and Development. Ashleigh Celata, a senior talent development specialist, brought Clueso to the team in 2024. Katie Kendall, their field training specialist who has been with Global Partners for five years, creates more in Clueso than anyone else at the company and teaches other departments to use it.

Dan describes his audience as four kinds of worker: deskless staff in retail stores, deskless staff at industrial sites, desk workers in the office, and desk workers in the field. Until Clueso, most of their training reached them as a document or in person.

Two years ago, all of it went through L&D.

What brought Global Partners to Clueso?

Before Clueso, here's what Global Partners was dealing with:

• Training for retail and terminal staff went out as static PDFs, screenshots, and manual screen recordings.
• New hires learned core business software by sitting beside a colleague for days or weeks, with what Dan calls "an almost mythical binder" as the backup.
• Every training request went through L&D, and Dan had no more people to put on content creation.

Narration was its own problem. The team recorded voiceovers manually, so any change to a video meant a new take, and the new take never matched the old one.

We were doing voiceovers ourselves with microphones. Even if it was the same person doing the edits, it never really sounded right.

Ashleigh Celata

The software training gap was bigger. Global Partners runs its bulk fuel transactions on industry-standard fuel accounting software it has used for close to 10 years, and the only way to learn it was to shadow someone who already knew it. Dan doesn't soften how that looks from the outside. He calls it something that "sounds insane for a large company, because it is."

Food safety had a different problem. Anyone who handles ready-to-eat food in a Global Partners store has to be properly and carefully trained first, and Global Partners paid per person to send staff through an outside class built for restaurants in general. That class spent 90 minutes on shellfish, which none of their stores sell.

In mid-2024 Ashleigh went looking for a tool that could turn short screen recordings into training videos that worked on desktop and mobile.

What changed for Global Partners after adopting Clueso?

• Subject-matter experts across the business record their own training, and L&D polishes it before it ships.
• A food safety course built in-house replaced the paid outside class. It covers the same core subjects in about half the time, and its focused, store-specific delivery has produced better-prepared, safer food handlers.
• Software that new hires once learned over weeks of shadowing now takes days.

Subject-matter experts record, L&D polishes

Twice as many creators outside L&D as inside it.

Clueso started as an L&D tool at Global Partners. Now the accounting team documents how bulk fuel transactions are processed in its fuel accounting software, the administrator of one of the company’s core business systems records how that system works at Global Partners, and other departments build their own walkthroughs. Dan puts the split at twice as many creators outside L&D as on his own team.

The model is deliberate. L&D gives a stakeholder a short tutorial and Clueso access. The stakeholder records the process with the screen recorder, and L&D adds a branding and quality pass before it goes out. Dan says every team that has started working this way had no video training before.

A new department creating in 15 to 20 minutes

"The ramp up, there's like none," in Katie's words.

Katie runs most of those onboarding sessions. On the day of the interview she had just met with another department whose people had never heard of Clueso. Her instruction to them is short.

Just act like you're talking to someone through the process that you do, and voila. You have a completed video.

Katie Kendall

Dan says Katie usually has a new team working on its own in 15 to 20 minutes. With L&D's polish on top, finished training sometimes reaches employees inside a week.

Narration nobody has to record

AI voiceover replaced the team's microphones.

None of those subject-matter experts record a final voiceover. They talk through the process as they capture it, and Clueso's AI voiceover turns that into clean narration synced to the screen. Changing a video now means editing a line of script, not booking another take on the microphone.

Katie names the automatic sync as the feature she'd least want to lose: "I would be really upset if I had to go sync everything myself." Ashleigh's verdict on the voices is that they "don't sound robotic like a lot of other tools."

Food safety training, rebuilt for their own stores

Built by someone with no instructional design background.

A member of Global Partners’ food safety team rebuilt the certification course in Clueso, with no instructional design training. The new version drops the shellfish and spends that time on what the stores actually serve and do: hot dogs, deli sandwiches, line temperatures, hand washing, and sanitizer measurement.

Dan describes it as the expert bottling what he knew so Global Partners could deliver it on demand, instead of scheduling classes and flying between sites to teach them.

Knowledge that used to live with one person

A system in use for close to 10 years, documented on video for the first time.

The fuel accounting software is the clearest case. The accounting team’s walkthroughs are the first training for it that doesn’t need a person sitting beside the learner, and another core business system got the same treatment from its administrator.

A long-tenured employee who built one of Global Partners’ internal tools is now recording how it works for the teams that depend on it. Dan calls this memorializing knowledge that "otherwise may have remained sequestered with individual users/teams."

The results: What's changed for Global Partners

Food safety training cut from eight hours to four, saving about $13,000 a year

We've cut the ramp up time completely in half. It used to be an eight hour training program, and now it's only about four hours.

Ashleigh Celata

Every new food handler gets a full in-person training day back. The team estimates the annual saving at about $13,000 across 108 participants, measured against the cost of the outside class.

Four times as many people certified each quarter

In the 12 months before the new course launched, 108 people completed food safety training. In the three months after it launched, another 108 did. The course runs on demand, so nobody waits for the next scheduled class or for an instructor to fly in.

New hires learn in days, not weeks

We have a proprietary piece of software that has been in use at Global Partners for probably close to ten years. This is the very first time someone could walk in off the street and learn how to do that job without taking weeks away from a trainer's time.

Dan Wood

The trainer gets those weeks back too. Dan says the ramp that used to take weeks now takes days.

More training on the same team, and an instructional designer they didn't need to hire

Dan doesn't credit Clueso with saving his team time. He credits it with output and reach.

We have been able to push more content than we would have otherwise. Rather than time savings, we've improved the quality of our support and its penetration in the company.

Dan Wood

In 2025 the team produced an estimated 50 to 100 microlearnings plus a handful of longer courses, and it's on pace for the same in 2026. Ashleigh points out that they did it without adding headcount, and Dan estimates Clueso has saved Global Partners the salary of an instructional designer. In his experience, the video is often what separates a mediocre training experience from a high-quality one.

Two years in

In September 2026 Global Partners signed a two-year renewal and more than doubled its seats. Asked why, Katie and Ashleigh pointed to the product: the automatic sync and the voices. Katie and Dan both pointed to the people. "Your customer service is unlike any other," Katie says, and Dan named service as the reason for the deal: "What led us back and encouraged us to sign a two-year deal was the service that you deliver."

Dan puts the goal in three words.

It enables us to deliver a tremendously larger amount of content than we were able to before. So goal: more, better, faster. And Clueso's helped us get there.

Dan Wood