Chapters

01Pre-Launch Foundations
1.1 Map Customer Pain Points & Jobs-to-be-Done
1.1 Map Customer Pain Points & Jobs-to-be-Done
1.2 Develop Persona-Specific Messaging
1.3 Create Competitive Positioning
1.4 Build Your Positioning Framework
1.5 Define Your Launch Narrative
02Launch Calendar & Campaign Planning
03Product Documentation & Collateral
04Internal Enablement
05Website & SEO Optimization
06Social & Paid Media Strategy
07Email Marketing Campaigns
08Launch Day Execution
09Post-Launch Activities
10Measurement & Analytics
Pre-Launch Foundations

Chapter 09

Post-Launch Activities

Week 1 after launch

Launch day is just the beginning. This phase converts interest into adoption and momentum into growth.

Deliverables

Content repurposing & distribution plan (blog, social, email, community)
Customer proof: testimonials, case studies, video stories
Influencer & publication outreach
Retargeting campaigns
Post-launch social momentum
Sales feedback loop (weekly sync, objection tracker, win/loss, product feedback log)
Who owns itProduct Marketing
Supported byContent Marketing, Customer Marketing, Growth Marketing, Sales Ops
Tools neededNotion, Canva, Clueso (for video repurposing), Gong (call analysis), Google Forms

9.1 Content Distribution

What you're creating: A systematic plan to repurpose launch content across blog, social, email, and community channels.

How to execute

1

How to execute:

Step 1: Repurpose core content

From the launch event/demo video, create:

·Short clips (15-30 sec) for social
·GIFs showing key features
·Quote cards from customer testimonials
·Blog post recapping the event
·SlideShare deck
·Infographic of key stats

From the launch blog post, create:

·LinkedIn article
·Twitter thread
·Email newsletter segment
·Social posts (break into 5-7 posts)
💡Pro Tip

Use Clueso to auto-generate short clips and highlights, turning hours of video into days of content with minimal effort.

Step 2: Distribute across channels

Blog:

·"5 Ways to Use [Product]" (2 days after launch)
·"Behind the Build: How We Made [Feature]" (5 days after launch)
·Customer case study (10 days after launch)
·"What We Learned Launching [Product]" (2 weeks after launch)

Email:

·Post-launch newsletter (2 days after launch — covered in Chapter 7.3)
·Feature deep-dive series (3, 5, and 7 days after launch)

Community:

·Post in relevant subreddits (if applicable)
·Share in Slack communities
·Post in LinkedIn groups
·Hacker News (if genuinely interesting to developers)
·Product Hunt (if consumer or dev tool)
·IndieHackers, Discord servers

How to share in communities:

·Lead with value, not promotion
·Participate in discussion
·Be helpful, not salesy

9.2 Post-Launch Social Momentum

What you're creating: A sustained social cadence that keeps the launch alive in the weeks after launch day.

How to execute

1

How to execute:

Step 1: Run a feature spotlight series

2

One post per day for the first week, deep-diving on a specific feature.

3

[callout] Sample format:<<br>>"Deep dive on [Feature Name]:<<br>>[What it does]<<br>>[Why it matters]<<br>>[How to use it]<<br>>[Include demo GIF]<<br>>Try it

[link]"

Step 2: Share customer stories

4

[callout] Customer win post:<<br>>"[Company] used [Product] to [achieve result] in [timeframe].<<br>>Here's how they did it: [link to case study]"

5

[callout] Testimonial post:<<br>>"'[Quote]' — [Customer Name, Title, Company]<<br>>Stories like this are why we build.<<br>>See more: [link]"

Step 3: Share educational content

6

[callout] How-to post:<<br>>"How to [achieve specific outcome] with [Product]:<<br>>[Step 1]<<br>>[Step 2]<<br>>[Step 3]<<br>>[GIF showing the process]<<br>>Full guide

[link]"
7

[callout] Tips & tricks post:<<br>>"Pro tip

[Specific tactic]<<br>>[Why it works, example]<<br>>What tips would you add?"

Step 4: Drive engagement

8

[callout] Ask a question:<<br>>"What's the first thing you'd use [Product] for?<<br>>Drop your use case in the comments 👇"

9

[callout] Run a poll:<<br>>"What's your biggest [persona-specific challenge]?<<br>>🔵 [Option A]<<br>>🟢 [Option B]<<br>>🟠 [Option C]<<br>>🟡 [Option D]"

10

[callout] Share user-generated content:<<br>>"Love seeing how [User] is using [Product].<<br>>[Screenshot/video of their post]<<br>>How are you using it?"

Step 5: Maintain posting cadence

Week 1 (days 1-7 after launch):

·Post daily on LinkedIn
·Post 2-3x daily on Twitter
·Focus on education + social proof

Week 2 (days 8-14 after launch):

·Post 3-4x per week on LinkedIn
·Continue Twitter activity
·Shift to deeper content (case studies, thought leadership)

Week 3+ (day 15 onwards):

·Return to normal cadence
·Integrate product into regular content
·Continue sharing customer wins

9.3 Influencer & Publication Outreach

What you're creating: Earned media coverage from voices your audience already trusts.

How to execute

1

How to execute:

Step 1: Build outreach list

·Industry influencers (Twitter, LinkedIn)
·Relevant newsletter publishers
·Podcast hosts
·YouTube creators
·Partner companies

Step 2: Reach out to influencers and partners

2

[callout] Outreach template:<<br>>"Hi [Name],<<br>>We just launched [Product], which [one-sentence value prop].<<br>>Thought it might resonate with your audience because [specific reason].<<br>>Happy to:<<br>>Give you early access<<br>>Provide a custom demo<<br>>Share our launch data/insights<<br>>[Other value]<<br>>Would this be interesting?<<br>>[Your name]"

Step 3: Pitch to publications

Target publications:

·Industry publications (TechCrunch, VentureBeat for tech)
·Trade publications (specific to your industry)
·Local business press
·Newsletters (Morning Brew, etc.)

Pitch angle:

·Not "We launched a product" (no one cares)
·"We're solving [big industry problem]" (maybe interesting)
·"Here's new data about [trend]" (more interesting)
·"This company is doing [interesting thing] differently" (most interesting)

9.4 Retargeting Campaigns

What you're creating: Paid campaigns to convert audiences who engaged but didn't convert.

How to execute

1

How to execute:

Step 1: Build retargeting audiences

Audience 1: Website visitors

·Visited landing page but didn't sign up
·Window: Last 30 days
·Message: "Still thinking about [Product]?"

Audience 2: Video viewers

·Watched 50%+ of demo video
·Window: Last 14 days
·Message: "Liked what you saw? Try it free."

Audience 3: Email engagers

·Opened launch email but didn't click
·Window: Last 7 days
·Message: "Missed our email? Here's what's new."

Audience 4: Trial starters (didn't activate)

·Signed up but haven't used key feature
·Window: Last 7 days
·Message: "Need help getting started?"

Step 2: Create ad variations

For each audience, create 3 ad variants:

2

[callout] Variant A

Feature-focused<<br>>Headline: "[Feature] makes [outcome] easy"<<br>>Image: Product screenshot<<br>>CTA: "See how it works"
3

[callout] Variant B

Benefit-focused<<br>>Headline: "Achieve [outcome] in [timeframe]"<<br>>Image: Before/after or result<<br>>CTA: "Start free trial"
4

[callout] Variant C

Social proof<<br>>Headline: "Join [X] teams using [Product]"<<br>>Image: Customer logos or testimonial<<br>>CTA: "Read case study"

Step 3: Optimize landing pages

Create audience-specific landing pages:

For website visitors:

·Address common objections
·Include pricing transparency
·Show demo video
·Offer live chat

For video viewers:

·Skip the explainer video (they've seen it)
·Jump straight to benefits
·Show next steps clearly
·CTA: Start trial

For trial users:

·"Having trouble? We're here to help"
·Link to getting-started guide
·Offer onboarding call
·Highlight quick wins

Step 4: Set up conversion tracking

·Track: Sign-ups, trials, demos booked
·Attribute conversions to specific ad/audience
·Calculate ROAS (return on ad spend)
·Optimize based on performance

Step 5: A/B test everything

·Headlines
·Images
·CTAs
·Landing pages
·Offer (free trial vs. demo vs. pricing page)
5

Budget

$3,000-$10,000 depending on scale

9.5 Customer Proof & Testimonials

What you're creating: Social proof assets from early users.

How to execute

1

How to execute:

Step 1: Identify early advocates

Look for customers who:

·Activated quickly (within 48 hours)
·Use product daily/frequently
·Achieved measurable results
·Have engaged positively (email replies, social mentions)
·Work at recognizable companies

Step 2: Request testimonials

2

[callout] Outreach email:<<br>>"Hi [Name],<<br>>I noticed you've been using [Product] since we launched. [Specific observation about their usage].<<br>>Would you be open to sharing your experience?<<br>>It'd help other teams understand how [Product] can help them.<<br>>Happy to make it easy:<<br>>Quick 3-question survey (2 min)<<br>>15-min video call (we'll edit)<<br>>Written testimonial (we'll draft, you edit)<<br>>Interested?<<br>>[Your name]"

Step 3: Collect testimonials

Questions to ask:

·What problem were you trying to solve?
·What did you try before [Product]?
·Why did you choose [Product]?
·What results have you seen?
·What would you tell someone considering [Product]?
3

[callout] Written testimonial format:<<br>>"[Product] helped us [achieve specific result] in [timeframe]. Before, we were [old way/problem]. Now, [new reality/outcome]. It's been a game-changer for our team."

Video testimonial script:

·Introduce yourself (name, title, company)
·Problem you faced
·Why you chose [Product]
·Results you've seen
·Recommendation

Step 4: Create case studies

Case study structure:

4

Title

"How [Company] achieved [Result] with [Product]"

Overview:

·Company background
·Challenge they faced
·Why they chose you

Solution:

·How they implemented
·Features they use
·Process they followed

Results:

·Quantitative metrics (%, time saved, $ saved/earned)
·Qualitative benefits (improved process, team happiness)
·Quote from customer

Conclusion:

·Key takeaways
·What's next for them
5

Length

800-1,200 words

Step 5: Showcase proof

Where to use testimonials:

·Website (homepage, product pages)
·Sales materials (deck, one-pagers)
·Social media (quote cards)
·Email campaigns
·Paid ads
·Case study library

Formats to create:

·Quote cards (1080x1080)
·Video snippets (30 sec)
·Written case studies
·Logo walls (customer logos)
·Stats graphics ("87% reduction in X")

9.6 Sales Feedback Loop

What you're creating: A system to capture and act on sales team insights.

How to execute

1

How to execute:

Step 1: Set up weekly sales sync

Meeting structure (30 min):

·What's working (5 min): Which messages, assets, demos are winning
·What's not (10 min): Objections, confusion, gaps
·Product feedback (10 min): Feature requests, bugs, usability issues
·Action items (5 min): What needs to change

Step 2: Track objections

Build objection log:

ObjectionFrequencyCurrent ResponseEffectivenessSuggested Improvement
"Too expensive"15Show ROI breakdown in deckMediumNeed clearer value story
"We use [Competitor]"10Walk through differentiatorsHighWorking well
"Seems complicated"8Offer demoLowNeed simpler messaging

Step 3: Conduct win/loss analysis

For every closed deal (won or lost), collect:

Wins:

·What made them choose you?
·Which features mattered most?
·What competitors did they consider?
·How long was sales cycle?
·What content was most helpful?

Losses:

·Why did they go with competitor?
·What features were they missing?
·What objections couldn't we overcome?
·What could we have done differently?

Step 4: Collect product feedback

Create shared doc for sales to log:

·Feature requests from prospects
·Bugs or usability issues customers report
·Competitive features we're missing
·Use cases we haven't considered

Weekly, review and categorize:

·Quick wins (fix immediately)
·Roadmap items (plan for future)
·Nice to haves (low priority)
·Won't fix (out of scope)

Step 5: Update materials based on feedback

If sales reports:

·"Customers don't understand [Feature]" → Simplify messaging, create better demo
·"Losing to [Competitor] on [Feature]" → Update competitive positioning, build comparison content
·"This case study is crushing" → Create more like it, promote it more
·"Pricing is confusing" → Simplify the landing page pricing section (Chapter 5.1)
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