Customer Support Manager
Bengaluru (On-site)
Full Time
Posted on
Clueso is hiring a Customer Support Manager to be the bridge between our customers and product team. In this role, you'll wear multiple hats to ensure the smoothest experience possible for our users while directly shaping how we build.
At Clueso, we have a simple, yet powerful mission: to equip anyone to create great videos.
In today’s world, creating videos takes a combination of skills that few individuals, or even entire teams, can master. You need to write a script, storyboard your ideas, record footage, design visuals, add music, and piece it all together using complex video editing tools. It’s overwhelming, time-consuming, and expensive.
We’re building an AI-first video editing platform that helps anyone in an organization create great video content from rough ideas in minutes.
Currently, 500+ companies including FIFA, Gitlab, PhonePe, Razorpay, and Fireflies.ai trust Clueso to power their video creation.
Customer Support: Respond to customer questions about the product, and serve as the first line of technical support, resolving issues with clarity and urgency.
Bug Investigation & Resolution: Work closely with engineering to fix bugs and troubleshoot issues.
Build Support Content: Create and update knowledge base content including troubleshooting guides, feature explainer videos, and more.
Customer-Centric Product Improvements: Identify recurring pain points and collaborate with product and design to fix them at the root.
Internal Automation & Tools: Build automations and AI-powered tools to improve our support efficiency and product feedback loops.
Communicate clearly and enjoy helping customers solve problems.
Are creative and thrive in creating engaging content to onboard and educate customers about new features.
Are great at organizing issues and working closely with other teams like product and engineering.
Are exploring a future in product management, customer success, or founding your own company.
Care deeply about the customer.