Customer Support Manager
Bengaluru (On-site)
Full Time
Posted on
At Clueso, we're privileged to work with 1000+ of the world's best companies across a variety of industries. Supporting them well is one of the things that's kept us closest to our users. We've built a team that takes that responsibility, and now we're looking to grow it with someone who can give our customers an experience as great (if not better!) than what we've delivered so far. This isn't your typical support role. At Clueso, everyone reports to the customer. As a Customer Support Manager, you'll work hand-in-hand with product and engineering, ensuring bugs are squashed fast, insights make it into our roadmap, and our customers feel truly heard. You'll also help keep customers engaged: building help center articles and videos, dogfooding Clueso to improve our own documentation, and making sure every interaction feels world-class. We're rated 4.9⭐ on G2 with a top badge for support, and we intend to keep it that way. It's not an exaggeration to say this will be one of the most important roles in the company.
About Clueso
At Clueso, we have a simple, yet powerful mission: to equip anyone to create great videos.
In today’s world, creating videos takes a combination of skills that few individuals, or even entire teams, can master. You need to write a script, storyboard your ideas, record footage, design visuals, add music, and piece it all together using complex video editing tools. It’s overwhelming, time-consuming, and expensive.
We’re building an AI-first video editing platform that helps anyone in an organization create great video content from rough ideas in minutes.
Currently, 1000+ companies including Gitlab, PhonePe, Razorpay, and Fireflies.ai trust Clueso to power their video creation.
What You’ll Own
Customer Support: Respond to customer questions about the product, and serve as the first line of technical support, resolving issues with clarity and urgency.
Bug Investigation & Resolution: Work closely with engineering to fix bugs and troubleshoot issues.
Build Support Content: Create and update knowledge base content including troubleshooting guides, feature explainer videos, and more.
Customer-Centric Product Improvements: Identify recurring pain points and collaborate with product and design to fix them at the root.
Internal Automation & Tools: Build automations and AI-powered tools to improve our support efficiency and product feedback loops.
You’ll LOVE This Role If You…
Communicate clearly and enjoy helping customers solve problems.
Are creative and thrive in creating engaging content to onboard and educate customers about new features.
Are great at organizing issues and working closely with other teams like product and engineering.
Are exploring a future in product management, customer success, or founding your own company.
Care deeply about the customer.
Why Join Clueso
Proven traction: Have 500+ paying customers and growing fast.
Loved product: #1 Product of the Week on Product Hunt, 4.9 rating on G2, and fast-growing adoption among top-tier customers.
Tight-knit, top-tier team: Founded by IIT Madras alumni Akash Anand, Prajwal Prakash, Neel Balar. You’ll work with a group of highly driven individuals, each with a track record of excellence. Backed by YC.
Funding: Raised $1.5m from top investors including Y Combinator and f7 Ventures.
Catered meals: Lunch, snacks, and dinner provided on all working days.
Epic offsites: Our last offsite was in Vietnam, and most of us ranked it the best trip of our lives .
If you’re someone who’s curious, resourceful, and excited to be on the frontlines, we’d love to hear from you.