Customer Success Manager
Bengaluru (On-site)
Full Time
Posted on
Supporting our customers well and offering a top-notch post sales experience is one of the things that's kept us closest to them. We have 1000+ happy customers, a 4.9⭐ rating on G2, and a top badge for support. That didn't happen by accident. It happened because we've treated every customer interaction as something that matters. Now we're looking for someone to help us do that at scale. This is a rare chance to scale the CS function, define the playbook, set the bar, and own relationships with some of the most recognizable companies in the world. This isn't your typical CS role. At Clueso, everyone reports to the customer. As a Customer Success Manager, you'll own the full post-sales journey: onboarding new customers, keeping them activated and engaged, spotting expansion opportunities, and making sure every renewal lands cleanly. You'll work hand-in-hand with product and engineering, and you'll use AI to make yourself dramatically more effective at all of it. We intend to keep our 4.9⭐ rating. It's not an exaggeration to say this will be one of the most important roles in the company.
About Clueso
At Clueso, we have a simple, yet powerful mission: to equip anyone to create great videos.
In today's world, creating videos takes a combination of skills that few individuals, or even entire teams, can master. You need to write a script, storyboard your ideas, record footage, design visuals, add music, and piece it all together using complex video editing tools. It's overwhelming, time-consuming, and expensive.
We're building an AI-first video creation platform that helps anyone in an organization create great video content from rough screen recordings, slide decks, documents or just simple text prompts in minutes.
Currently, 1000+ companies including Gitlab, Zendesk, PhonePe, Razorpay, Smartsheet, and UiPath trust Clueso to power their videos and documentation creation.
What You’ll Own
Onboarding & Activation. Run structured onboarding calls for new customers. Understand their use case, map their team, and get them to their first win fast. Track activation and follow up consistently through the first 30 days.
Adoption & Health. Monitor account health across the base. Catch at-risk accounts early and reach out before they drift. Build contextual, personalized check-ins, not generic pings.
Expansion. Identify expansion signals: happy customers, adjacent teams, usage milestones. Build relationships that make it natural to grow accounts through intros to other teams, add-ons, or referrals.
Support. Answer customer queries and own the resolution. Partner with engineering to escalate and prioritize issues, and keep the product board updated with feedback surfaced from customer conversations.
Renewals. Own the renewal process end-to-end. Never miss a contractual notice. Handle payment issues, pricing conversations, and renewals with clarity and confidence.
Advocacy. Turn genuinely happy customers into case studies, G2 reviews, and LinkedIn testimonials. Help us build a library of proof that drives new business.
AI-Powered Workflows. Use Claude and other AI tools to run faster: prep briefs before calls, draft contextual follow-ups, surface at-risk accounts, and automate the repetitive parts of your job so you can spend time on what matters.
What you bring to the table
Have 2-4 years of experience working directly with US-based customers in a B2B SaaS environment, whether in customer success, account management, or customer support.
Can work in sync with US time zones. Since you'll be owning relationships with US-based customers, being available during their business hours is key to doing this role well.
Care deeply about customers and take their success personally. You're proactive, not reactive. You follow up before they have to ask, and you treat their problems like your own.
Communicate clearly and confidently, in writing and on calls. You can hold a conversation with a VP, a power user, or a skeptical new hire, and leave each one feeling heard and helped.
Are technically curious. You pick up new tools fast, and you're already using AI in your day-to-day work.
Think in systems. You don't just close the loop on one account; you look for patterns and build better processes.
Are entrepreneurial. You're comfortable with ambiguity, can prioritize without being told, and you'd rather build something than wait for it to be handed to you.
Why Join Clueso
Proven traction: Have hundreds of paying customers and growing fast.
Loved product: #1 Product of the Week on Product Hunt, 4.9 rating on G2, and fast-growing adoption among top-tier customers.
Tight-knit, top-tier team: Founded by IIT Madras alumni Akash Anand, Prajwal Prakash, Neel Balar. You'll work with a group of highly driven individuals, each with a track record of excellence. Backed by YC.
Funding: Raised $1.5m from top investors including Y Combinator and f7 Ventures.
AI tools, fully covered: We give you a generous Claude budget so you can actually use AI the way it's meant to be used - deeply, consistently, and without watching the meter.
Catered meals: Lunch, snacks, and dinner provided on all working days.
Epic offsites: Our last offsite was in Vietnam, and most of us ranked it the best trip of our lives.
If you're someone who's curious, resourceful, and excited to own a customer relationship from day one, we'd love to hear from you.